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1. Why do customers trust WestForest Designs? OUR CUSTOMER PROMISE: We will provide a buying experience that is quick, easy, and error free We will deliver high quality through continuous product research We will provide imprints that are vibrant and true to our customer's request 100% Satisfaction Guarantee 2. Who is WestForest Designs? We are a producer and distributor of imprinted products and apparel. We have created mylogomart.com to provide a high level of convenience and service to our customers across the country. We operate out of two locations: Graphics and Production Center 76 Veterans Drive Suite 420 Holland, MI 49423 616-396-6866 fax: 616-396-6867 Customer Service Center 272 N. Front St. Suite 330 Wilmington, NC 28401 910-762-0743 fax: 910-762-0744 3. Do prices on this site include the imprint? Yes! T-Shirt and sweatshirt prices include a 1 color screen-printed logo in 1 location on a white or light garment. Setup cost is $25. Contact us for a quote on additional colors. Pricing for polos, dress shirts and other clothing includes logo embroidery up to 7,500 stitches. Setup cost is $60. Cap pricing assumptions are included in the product information. Promotional Product prices typically include a 1 color imprint in 1 location. See product information for setup costs. Prices do not include artwork development, shipping, or tax. 4. Will you send me a sample? Yes! We are happy to provide samples of our products. We will request your credit card information when shipping a sample, but your card will not be charged for sample costs if you place an order with us. We cannot provide imprinted samples. However, we will send you an electronic proof of the artwork for your approval. We can also provide a stitch-out for embroidered logos if requested. 5. How quickly can I get my order? Our normal turn-around time is 7 to 10 business days from the time we have approved artwork. Rush service is available on most items. Additional charges may apply with rush orders. 6. How do I send you my logo and what kind of artwork format are you looking for? Our imprint processes require an electronic artwork file in "vectorized" format. We will be happy to look at your artwork file and let you know if any additional work is required before printing. JPEG and GIF files often require some work to insure a clear, vibrant image. There may be an artwork fee if more than 30 minutes of work is required. Artwork can be emailed to us through our website: info@westforestdesigns.com Terms and Conditions * Normal delivery time is 10 business days from final artwork approval. * Rush deliveries are usually available (rush charges apply). * Artwork development/creation is charged at $60 per hour. * Artwork "clean-up" (vectorizing) is charged at $35 per hour. * Screen-Printing minimum order quantity: 50 shirts. * Embroidery minimum order quantity: 24 shirts. * Payment for artwork development/creation is required before kickoff. * Changes to artwork will be billed as costs are incurred. * Pre-payment via credit card is required on most orders. * $50 first order discount applies to orders of $500 or more.